Policies & Shipping

  • RETURN & REFUND POLICY

    Returns For Apparels, You have 15 days to return an item from the date that you purchase it.
    To be eligible for a return here at AquaBrasil, the product that you purchased must be unused, still in its original packaging, and in the same condition as when you purchased it.
    We require the original receipt or proof of purchase to be eligible for a return.

    Jewelry Returns

    AquaBrasil do not offer Exchanges, Returns or Refunds of any kind on any Jewelry offered for sale in our store. ALL SALES FINAL.

    Our Semi Precious line as you know are manufactured in Brazil, it is not possible for us to return these back to the manufacturers as the management and shipping costs are prohibitive.

    Semi Precious Jewelry manufactured by Rommanel. Has one year warranty only for Factory defect. The company is not responsible for parts damaged due to misuse, such as breaks, scratches, loss of stones, stains from creams, lotions, natural wear and tear, medicines, opaque stones due to the accumulation of residues, engravings, dented parts and parts without the logo. For a part to be covered by the guarantee, it must be sent for analysis at the exclusive licensed distributor / store, accompanied by the guarantee certificate duly completed at the time of sale. Costumer is responsible for All Shipping cost to and from Rommanel USA Wearhouse. 

  • Refunds For Apperals
    Once we have received your item, we will let you know that we’ve received it and that we are in the process of evaluating if it’s in the same condition as when it was delivered to you. We will let you know the status of your refund as soon as we have finished inspecting your item.
    If we approve your refund, we will refund it to the original method of payment. Depending on your card issuer’s policies, you will receive the refund in a number of days.


  • SHIPPING INFO

    GROUND SHIPPING
    Ground Shipping is a rate of $7 and orders over $200 shipped within the Continental United States qualify for Free Ground Shipping. Orders shipped via Ground Shipping are typically shipped within 48 hours and arrive in 7 to 10 business days. To determine shipping days, begin with the first business day after your order is shipped. Delivery days are Monday through Friday, and orders will not be delivered on Saturday, Sunday or Holidays. Original shipping is non-refundable once shipped.

    3 DAY SHIPPING
    3 Day Shipping is a rate of $19.95. All 3 Day Shipping orders will be processed within 24 hours and shipped pending credit card verification. Orders placed on Friday after 10:00 AM PST (1 PM EST) will be shipped on the following Monday (excluding holidays).To determine shipping days, begin with the first business day after your order is shipped. Original shipping is non-refundable once shipped.